Don’t even bother - Anonymous employee Headway (NY) Employee Review

1.0
Feb 6, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-People -Salary -Stipend to cover therapy costs

Cons

This company takes advantage of your love for mental health and spits it right back to your face. It destroyed my mental health. The majority of the employees act and look like zombies because they all realize they are stuck in a toxic environment that quickly discards people they either don’t like or who dares to share their opinions. The amount of people I saw “disappear” without an official announcement, especially after several weeks in the role, was ridiculous. The purpose of the product is great but the top managers and exec are too stuck in la la land to admit that they were 1.) wrong and 2.) took on more than they can handle. The result? Endless product/company mistakes, angry customers/therapists who take it out on the CX/Growth teams, and zombie employees who have to work extreme hours per day to clean up these messes. If you are debating whether to choose Headway or a job offer at another company, please just pick the other company. Because if you pick Headway, you will just regret it instantly or they will discard you like you are nothing because you are not a “culture fit” aka drinking the kool aid of the CEO and how great Headway is. News flash: this place is awful, full of white bros at the top, favoritism, and so much toxic positivity.

Explore other reviews about Headway (NY)

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and high pay

Cons

They do not provide clients

2.0
Jul 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Some really great, genuine people working here that are committed to the mission. - Early on, they recognized and promoted top performers but this has stagnated.

Cons

- Mission is used to take advantage of people and make them feel guilty for setting boundaries. Mental health matters for everyone else. - Overly focused on AI despite glaring issues and serious ethical concerns with AI being even remotely involved in mental healthcare. Forced unreasonably high token usage or else. I remember a strong focus on providing a "human touch" for therapists and clients but that is almost gone entirely, apart from agents offshore who have no understanding of the US healthcare system and it's complexities. - Recent leadership hires are subpar at best. They lack substance and come from companies that no one looks to as examples of good products/services but they try to make Headway just as bad. - High quotas for the sales team to sign new providers without much concern at all for quality, leaving the CX team to clean up the mess while exec blabs on about growth. Headway used to feel different and seemed to want to be different but it's just another cog in the broken US healthcare machine.

4
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