Run is an understatement - Anonymous employee Headway (NY) Employee Review

1.0
May 6, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The “lower level” employees are great.

Cons

Leadership is absolutely horrible. The CEO did a keynote speech at the company retreat. The AV team was experiencing some technical issues and he stopped his speech multiple times to publicly berate the AV team in front of 200+ people. I understand it being frustrating, but it was cruel. He even said “If I could rate you, I’d give you zero stars.” Truly an awful human being who doesn’t care about the mental health of anyone but himself. Speaking of being a mental health company with absolutely zero regard for the mental health of their employees. They recently updated their “cultural principles” that really show the proof of it. Things like “the best thing for the company is to care more about company success than your individual success.” “Company goals are always around customer and business objectives - never employee sentiment or experience.” The best one: “If you’re looking for optimizing work-life balance, this isn’t the place for you.”

Explore other reviews about Headway (NY)

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and high pay

Cons

They do not provide clients

2.0
Jul 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Some really great, genuine people working here that are committed to the mission. - Early on, they recognized and promoted top performers but this has stagnated.

Cons

- Mission is used to take advantage of people and make them feel guilty for setting boundaries. Mental health matters for everyone else. - Overly focused on AI despite glaring issues and serious ethical concerns with AI being even remotely involved in mental healthcare. Forced unreasonably high token usage or else. I remember a strong focus on providing a "human touch" for therapists and clients but that is almost gone entirely, apart from agents offshore who have no understanding of the US healthcare system and it's complexities. - Recent leadership hires are subpar at best. They lack substance and come from companies that no one looks to as examples of good products/services but they try to make Headway just as bad. - High quotas for the sales team to sign new providers without much concern at all for quality, leaving the CX team to clean up the mess while exec blabs on about growth. Headway used to feel different and seemed to want to be different but it's just another cog in the broken US healthcare machine.

3
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