CSR 1 - Customer Service Representative I Health Net Employee Review

3.0
May 26, 2017
Recommend
CEO approval
Business Outlook

Pros

Only pro is that they are a 24hr call center so you could select the Evening schedule and so other things during the day.

Cons

Lots of work demanded from workers with not enough pay. I literally get paid more than a Lead at HN and I do way less work now at my new job.

Explore other reviews about Health Net

5.0
Jan 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Once you are hired on permanently as an employee, the benefits are great. Promotions happen quickly as long as you are trying your best. Also employees are able to decide whether or not they want to work remotely from home or in the call center or hybrid

Cons

Training classes are held via zoom which can make learning a new product difficult. The trainer is unorganized and hard to follow because of technical issues and The flow of the curriculum.

3.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, good benefits, online education opportunities.

Cons

Constant conserns around layoffs. No bonuses below Supervisor. Benefits are expensive even though they are the underwriters of their policies. Employees are not treated as a valuable resource.

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