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Health Net

Part of Centene

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Health Net Customer Service Representative CSR reviews

3.9

49% would recommend to a friend

(8 total reviews)
avatar

Brian Ternan

100% approve of CEO

64% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.7

Career opportunities

3.6

Senior management

3.4

Compensation and benefits

Ratings by demographic groups

Reviews by job title

8 reviews
5.0
Jan 30, 2026

Flexible work environment

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Once you are hired on permanently as an employee, the benefits are great. Promotions happen quickly as long as you are trying your best. Also employees are able to decide whether or not they want to work remotely from home or in the call center or hybrid

Cons

Training classes are held via zoom which can make learning a new product difficult. The trainer is unorganized and hard to follow because of technical issues and The flow of the curriculum.

3.0
May 3, 2023

Gets your foot through the door

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

The people who work there are some of the best assistants. They are there to help you grow and learn what they know.

Cons

they use outdated systems, granted they are trying to move forward with using newer technology but to double confirm everything is still in the old systems. The training is not complete, once you start taking actual calls there are still a lot of things to learn. Not a lot of growth in the company Having to deal with a lot of verbal abuse from callers who call in There is always a mess up with multiple callers' accounts whether it's billing, authorizations, claims, or even the caller's name in their systems

Viewing 1 - 3 of 8 Reviews
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Health Net reviewsHealth Net Customer Service Representative (CSR) reviews

Glassdoor has 728 Health Net reviews submitted anonymously by Health Net employees. Read employee reviews and ratings on Glassdoor to decide if Health Net is right for you.