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Health Net

Part of Centene

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Health Net reviews

Stagnant Job - Customer Service Representative (CSR) Health Net Employee Review

3.0
Feb 26, 2021
Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Flexible hours available to change every time a new hire group comes in. Work from home due to pandemic.

Cons

Too much micro-managing. Supervisors are lazy and only care about themselves, wont really invest in you or help you grow. Same crap, different day. Every day is the same thing, even the questions and what you say. If youre someone that is looking to grow in your position and move up in the company this place will get you stuck with the false promise that it will happen but more slowly and miserably than you would expect due to how bad their customer base is. Members are emotionally ABUSIVE. If you already struggle with mental health issues, dont work here.

Explore other reviews about Health Net

5.0
Jan 30, 2026
Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Once you are hired on permanently as an employee, the benefits are great. Promotions happen quickly as long as you are trying your best. Also employees are able to decide whether or not they want to work remotely from home or in the call center or hybrid

Cons

Training classes are held via zoom which can make learning a new product difficult. The trainer is unorganized and hard to follow because of technical issues and The flow of the curriculum.

3.0
May 25, 2026
Workforce analyst ii
Recommend
CEO approval
Business Outlook

Pros

Remote work, good benefits, online education opportunities.

Cons

Constant conserns around layoffs. No bonuses below Supervisor. Benefits are expensive even though they are the underwriters of their policies. Employees are not treated as a valuable resource.

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