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Health Net

Part of Centene

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Health Net reviews

Not for everyone, - Customer Service Representative (CSR) Health Net Employee Review

3.0
Mar 8, 2023
Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Friendly co-workers My supervisor was helpful and willing to assist most of the time .

Cons

Low pay for a lot of stress. Medicaid line of business. Experienced a lot of unhappy customers who would call and release their frustration on reps. Not all calls were bad but the ones that were could ruin your day. You need thick skin to work here.. Heavy turn around.

Explore other reviews about Health Net

5.0
Jan 30, 2026
Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Once you are hired on permanently as an employee, the benefits are great. Promotions happen quickly as long as you are trying your best. Also employees are able to decide whether or not they want to work remotely from home or in the call center or hybrid

Cons

Training classes are held via zoom which can make learning a new product difficult. The trainer is unorganized and hard to follow because of technical issues and The flow of the curriculum.

3.0
May 25, 2026
Workforce analyst ii
Recommend
CEO approval
Business Outlook

Pros

Remote work, good benefits, online education opportunities.

Cons

Constant conserns around layoffs. No bonuses below Supervisor. Benefits are expensive even though they are the underwriters of their policies. Employees are not treated as a valuable resource.

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