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Hendrick Automotive Group

Engaged Employer

Customer Service Representative - Customer Care Representative Hendrick Automotive Group Employee Review

3.0
May 16, 2016
Recommend
CEO approval
Business Outlook

Pros

Hendrick Automotive Group is growing at a healthy, and steady rate. They are looking to add more and more jobs, which provide better opportunities to grow within, and excel in the automotive industry. They have monthly luncheons were I work that have bonuses, and keep everyone up to speed with how the Section they are with is doing, and what they need to continue doing to meet, and exceed goals.

Cons

When I was first hired there, I felt as if I belonged, and that management really cared about me. Now that I have been with the company for almost a year, I feel as if I have become more expendable, than I do valued. My lifestyle, when I was first hired, was something I was told they had no issue with, yet I get backlash for it regularly, and get complaints constantly. The hypocrisy here is overwhelming. I'm tired of giving 100%, yet only being recognized for the 5% which are mistakes. My immediate supervisor probably one of the laziest people I have ever had to come in contact with, yet upper management continues to back them up, regardless of the absences and continuous mistakes. I don't feel like an equal, or even as a part of the team anymore.

Explore other reviews about Hendrick Automotive Group

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing people, strong leadership, overall a fun place to be.

Cons

Outdated when it comes to current workplace trends.

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Phenomenal culture Excellent sales training Run the way you want any company to be run. Invests heavily in their employees both in terms of a genuine desire for each employee to succeed as well as top tier benefits. Enable salespeople to sell honestly without fretting over percentages or profit KPIs by focusing on volume as the basis for commissions. Ample room to grow within the company and employees are encouraged very positively to strive for more.

Cons

Intense hours, but they're very up front about this going in, so it's no surprise or mystery. Having said that, as a divorced parent with 2 small children it's taken some adjusting for sure. They are extremely accommodating and understanding when it comes to family related issues, though.

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Hendrick Automotive Group Response
2w
Thank you for taking the time to share your experience and positive feedback. We’re delighted to hear that our effective training and leadership/culture have made a difference for you in less than a year! We truly appreciate your contribution to our success and wish you continued growth in your career here at Team Hendrick!
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