Off Shore QA is ridiculous - Customer Service Representative (CSR) Highmark Employee Review

The team they use for QA are off shore reps. Not only is the spoken language different so is the communication style in itself so you cannot judge if a rep is showing empathy based on culture HERE. Saying reps don’t thank the members when it’s clearly in the recorded call but you can’t do anything about it. NO MATTER HOW WRONG QA IS YOU ARE STUCK W THE SCORE which impacts your shift and your raise.