Don’t believe Karen Hanlon. OUTSOURCING IS ALIVE & KICKING - Customer Service Representative (CSR) Highmark Employee Review

Zero job security. They’ll tell you not to worry they’re not outsourcing but then you’ll find out your supervisors are going to the Philippines to train. They have “call concentration” meetings w Concentrix and offshore reps. Literally training them to take our jobs. Upper management members are resigning. They are outsourcing all jobs. It’s just a matter of time before it hits all of us. They hire in bulk and then terminate in masses. The hiring is a smoke screen for what is really going on. My resume is updated and I’m searching for a job. Do NOT even waste your time. Your job is going to be outsourced. It is just a matter of time.