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Hilti North America

Engaged Employer

Run from this company - Account Manager Hilti North America Employee Review

1.0
Sep 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Company car, time off, co-workers

Cons

Micro-managed by executives that have not sold in the field, They rely heavily on Salesforce for insights. Upper management are all friends who have worked years together at Hilti with many of them from overseas making it difficult for promotions. HR protects mistakes made by senior managers verses doing what is right. The Account Manager position has a very high turner over rate because of poor leadership and pay. It is also a position more like a Sales Representative in which you go from job-site to job-site to demo and take orders for tools. Rarely are you managing an account.

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Hilti North America Response
9mo
Thank you for sharing your experience. We’re glad you found value in the benefits and team environment. We understand your concerns around leadership, systems and role clarity. Feedback like yours helps us reflect on how we can better support our teams and improve the experience for our Account Managers.

Explore other reviews about Hilti North America

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Co workers, freedom from office, training

Cons

starting pay, nothing else was bad

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Hilti North America Response
1w
Thank you for your five-star review! We're happy that you enjoyed the flexibility and found the benefit in our hands-on training.
4.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

You are your own boss and run your own territory as you see fit. Great products and highly regarded name in the industry.

Cons

Upper-level management is instituting more and more KPIs. This would be fine if Salesforce was more automated for the company, but there is a heavy manual component to input all of your conversations, opportunities, and leads. As an Account Manager you are expected to wear too many hats and it takes a long time to get ramped up to be effective in the job. You are expected to be a subject matter expert on many different product lines, handle logistics, credit issues, stock shortages, and be able to communicate effectively on jobsites all the way up to the C-suite level.

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