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Hilti North America

Engaged Employer

The good is overshadowed by the inconsistencies and negative aspects of the company. - Account Manager Hilti North America Employee Review

2.0
May 15, 2010
Recommend
CEO approval
Business Outlook

Pros

Hilti products are the best out there. There are very few people that question the superiority of the tools or other products. They attempt to hire based on competence and there a lot of high quality people in the organization. You get a company vehicle and free gas.

Cons

Hilti is a Germanic company and that culture permeates the whole organization. The company is metrics based to a fault. Currently the standards for being considered for advancement are nearly impossible to achieve. While Hilti makes the best products, they get schooled by other companies that attack the market by giving the customer exactly what they want, whether it is crap or not. Hilti approaches the market by making a product and then explaining to the customer why that is what they want. One of the biggest issues that sales people face are the grey areas between who receives credit for sales. There is supposedly a culture of trust and team work, but in reality Account Managers generally look out for themselves, and there is an environment of distrust. People are constantly tracking orders in order to catch other AMs that have inappropriately split orders and there is little or nothing done when people are caught. Sales targets constantly change and there is a new focus each month that distracts from people going out and selling. Compensation is average. The biggest issues currently are that there are basically 2 pay grades for AMs. Large metro area, and rural areas. You will get the same salary in Dallas, San Francisco or Atlanta. In addition, there are huge inconsistencies in how much AMs get paid, even in the same city, and the differences have nothing to do with the size of the territory.

Explore other reviews about Hilti North America

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Co workers, freedom from office, training

Cons

starting pay, nothing else was bad

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Hilti North America Response
2w
Thank you for your five-star review! We're happy that you enjoyed the flexibility and found the benefit in our hands-on training.
4.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

You are your own boss and run your own territory as you see fit. Great products and highly regarded name in the industry.

Cons

Upper-level management is instituting more and more KPIs. This would be fine if Salesforce was more automated for the company, but there is a heavy manual component to input all of your conversations, opportunities, and leads. As an Account Manager you are expected to wear too many hats and it takes a long time to get ramped up to be effective in the job. You are expected to be a subject matter expert on many different product lines, handle logistics, credit issues, stock shortages, and be able to communicate effectively on jobsites all the way up to the C-suite level.

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