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Hilti North America

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Hilti North America reviews

Hilti North America is Not in a Good Place Right Now - Account Manager Hilti North America Employee Review

2.0
Nov 20, 2024
Account manager
Recommend
CEO approval
Business Outlook

Pros

-Some of the greatest people you will meet. -Most employees, especially Account Managers, are incredibly knowledgeable, passionate and will teach you everything they can. -The products are of extremely high quality and can actually make a difference.

Cons

This company is lost and is taking it out on their work force. Relationship building used to be a foundation of Hilti. Now, management only cares about Salesforce.com usage even about sales dollars at times and does not care about making things right with customers. Our employee survey, called GEOS, we took this year was the absolute worst I have every seen in my 10 years with this company by a huge margin. No one internally has any faith that management will do anything about it. Training also used to be very hands on and taught a lot about jobsites, but now new hires are being incorrectly told that jobsites are not important and teaches very little about the tools you must know.

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Hilti North America Response
1y
Thank you for leaving us this feedback. I can assure you, as with every year, regardless of whether our GEOS results are good or bad, all teams around the organization are working hard to formulate action plans at an individual team and regional team level. We communicate our action plan and what we're doing to address these issues - and this year will be no different. Keep an eye out on our REDi platform as we begin to communicate how plan to address the key points we learned from the survey. Thank you for leaving us a review!

Explore other reviews about Hilti North America

5.0
Jul 5, 2026
Jobsite specialist
Recommend
CEO approval
Business Outlook

Pros

Co workers, freedom from office, training

Cons

starting pay, nothing else was bad

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Hilti North America Response
2w
Thank you for your five-star review! We're happy that you enjoyed the flexibility and found the benefit in our hands-on training.
4.0
Jul 13, 2026
Account manager
Recommend
CEO approval
Business Outlook

Pros

You are your own boss and run your own territory as you see fit. Great products and highly regarded name in the industry.

Cons

Upper-level management is instituting more and more KPIs. This would be fine if Salesforce was more automated for the company, but there is a heavy manual component to input all of your conversations, opportunities, and leads. As an Account Manager you are expected to wear too many hats and it takes a long time to get ramped up to be effective in the job. You are expected to be a subject matter expert on many different product lines, handle logistics, credit issues, stock shortages, and be able to communicate effectively on jobsites all the way up to the C-suite level.

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