Guest Service Agent - Guest Service Agent Hilton Employee Review

4.0
Apr 15, 2016
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, awesome benefits, interesting job location, great training. Learning about Hilton in general gets your foot in the door for future positions if you can see yourself with the company for many years.

Cons

Too much work for such little pay. Less than $.30 raise after being with the company over a year. Blackout dates for taking PTO is really hard to deal with. You can forget about actually requesting any time off. Odds are on your days off you'll actually get called back in.

Explore other reviews about Hilton

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Best workplace ever! Great team, benefits, travel and hotel stay perks!

Cons

No Cons to mention at this time.

1.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The location in Belltown is good, very close to downtown."

Cons

Workplace abuse and lack of empathy in Housekeeping I want to share my account as a former employee to warn future workers and to prompt senior management to take action. The atmosphere in the Housekeeping department is extremely hostile due to a complete lack of empathy and the abusive behavior of two individuals: the department head and a supervisor who has only recently taken on the role. This new supervisor constantly abuses her authority and seems to take pleasure in humiliating and mistreating new hires. She lacks both patience and professionalism, and all of this happens with the backing of the department head, who allows these abuses to continue rather than correcting them.It is a real shame, because there is another supervisor at the hotel who has been in her role much longer and is the exact opposite: a woman with immense empathy who is extremely kind, patient, and respectful toward all the staff—especially the new hires. Unfortunately, the work experience becomes unbearable due to the arrogance of the boss and the new supervisor. I hope hotel management pays attention to this, because they are losing valuable employees by failing to put a stop to the abusive behavior of these two individuals.

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