Reservations - Anonymous employee Hilton Employee Review

1.0
Jun 12, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home, some agents can build their own schedule.

Cons

They have reduced our travel benefits to the point the public can find better rates than we get. We can only stay 30 nights a year. They also rip off our customers with resort fees, and increased the amount of points to make a reservations. They have farmed out jobs to the Philipines and San Salvador and the customers expense. These agents charge the customer hundreds and thousands of dollars to purchase points instead of acting in the best interest of the customer and reserving with the customers promotional certificates or advising the customer of the cost. They are little more than talking monkeys and then we (domestic agents) have to fix the messes they create.

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5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Best workplace ever! Great team, benefits, travel and hotel stay perks!

Cons

No Cons to mention at this time.

1.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The location in Belltown is good, very close to downtown."

Cons

Workplace abuse and lack of empathy in Housekeeping I want to share my account as a former employee to warn future workers and to prompt senior management to take action. The atmosphere in the Housekeeping department is extremely hostile due to a complete lack of empathy and the abusive behavior of two individuals: the department head and a supervisor who has only recently taken on the role. This new supervisor constantly abuses her authority and seems to take pleasure in humiliating and mistreating new hires. She lacks both patience and professionalism, and all of this happens with the backing of the department head, who allows these abuses to continue rather than correcting them.It is a real shame, because there is another supervisor at the hotel who has been in her role much longer and is the exact opposite: a woman with immense empathy who is extremely kind, patient, and respectful toward all the staff—especially the new hires. Unfortunately, the work experience becomes unbearable due to the arrogance of the boss and the new supervisor. I hope hotel management pays attention to this, because they are losing valuable employees by failing to put a stop to the abusive behavior of these two individuals.

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