Great company to start with - Front Office Manager Hilton Employee Review

4.0
Oct 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Hilton likes to promote from within, so there's plenty of promotion opportunities whether it's within the department or somewhere else. Hilton hotels are all over the place, so there's the potential to relocate and they make it very easy Travel benefits are a nice perk. Hilton is also rolling out new maternity/paternity benefits for families and adoption assistance. It's hospitality so you're always meeting new people.

Cons

It's a customer service job so it can test your patience. Time off can be hard to come by and the hours can be rough.

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Hilton Response
9y
Thank you for taking the time to give us a review and provide some feedback. We pride ourselves on providing career paths for our employees. We are thankful you were able to learn and grow with us and wish you all the best on whatever path you pursue. Thank you for being part of our team of professionals.

Explore other reviews about Hilton

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Best workplace ever! Great team, benefits, travel and hotel stay perks!

Cons

No Cons to mention at this time.

1.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The location in Belltown is good, very close to downtown."

Cons

Workplace abuse and lack of empathy in Housekeeping I want to share my account as a former employee to warn future workers and to prompt senior management to take action. The atmosphere in the Housekeeping department is extremely hostile due to a complete lack of empathy and the abusive behavior of two individuals: the department head and a supervisor who has only recently taken on the role. This new supervisor constantly abuses her authority and seems to take pleasure in humiliating and mistreating new hires. She lacks both patience and professionalism, and all of this happens with the backing of the department head, who allows these abuses to continue rather than correcting them.It is a real shame, because there is another supervisor at the hotel who has been in her role much longer and is the exact opposite: a woman with immense empathy who is extremely kind, patient, and respectful toward all the staff—especially the new hires. Unfortunately, the work experience becomes unbearable due to the arrogance of the boss and the new supervisor. I hope hotel management pays attention to this, because they are losing valuable employees by failing to put a stop to the abusive behavior of these two individuals.

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