Inconsistent & Constantly Changing Policies - Customer Service Representative Hilton Employee Review

4.0
Jul 22, 2018
Recommend
CEO approval
Business Outlook

Pros

Work from Home Build Your Own Schedule (Although hours can be scarce and hard to get the right schedule) Nice discounts on Hotel rooms if the discount is available at that particular hotel of your choosing. (Forget peak season/locations)

Cons

Policies are constantly changing. I've been here a little over a year and every month there is something new. Turn over is high. Management constantly nit picks over your calls. You must pitch their timeshare info on every call or be wrote up.

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Hilton Response
7y
Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for us to educate management on the importance of Mindful Leadership. Please know your comments have been shared with leadership. Thank you again for taking the time to share your thoughts with us.

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CEO approval
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Pros

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Cons

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5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

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Cons

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