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      Hilton

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      Hilton reviews

      The BEST 10 years! - Work From Home Reservation Specialist Hilton Employee Review

      4.0
      Sep 8, 2021
      Work from home reservation specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work/Life balance, travel benefits, the ability to build your own schedule and being able to work remote from the comfort of your home office. Opportunities for advancement.

      Cons

      As a remote employee, there were rare opportunities to meet or have the ability to work with your coworkers as one would in an office environment. Our team meetings were always over the phone rather than using zoom or video conferencing. There were times it felt as if you were on an island, left to fend for yourself without a support system. The companies computer system was convoluted, forcing you to log in to many sites, programs or pages to find information needed. Low wage increases.

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      5.0
      Jun 24, 2026
      Resort concierge
      Recommend
      CEO approval
      Business Outlook

      Pros

      Super friendly, flexible hours, good management

      Cons

      On your feet for hours, miscellaneous tasks at times

      2.0
      May 14, 2026
      Accountant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Different services and softwares provided by Hilton are convenient to have access to.

      Cons

      The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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