Overall my experience has been positive. - Guest Service Agent Hilton Employee Review

4.0
Jan 9, 2015
Recommend
CEO approval
Business Outlook

Pros

I love the atmosphere at work helping guests and making sure they are 100% satisfied. I've enjoyed meeting people from all walks of live. Families on vacations or in town for a wedding celebration or folks there on business.

Cons

Not a full staff and it's when it's the busiest. Also the off season is very slow for business, which means a decrease hours. Also the pay scale should definitely be adjusted. Company owned and franchised properties have a different pay scale.

Explore other reviews about Hilton

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Best workplace ever! Great team, benefits, travel and hotel stay perks!

Cons

No Cons to mention at this time.

1.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The location in Belltown is good, very close to downtown."

Cons

Workplace abuse and lack of empathy in Housekeeping I want to share my account as a former employee to warn future workers and to prompt senior management to take action. The atmosphere in the Housekeeping department is extremely hostile due to a complete lack of empathy and the abusive behavior of two individuals: the department head and a supervisor who has only recently taken on the role. This new supervisor constantly abuses her authority and seems to take pleasure in humiliating and mistreating new hires. She lacks both patience and professionalism, and all of this happens with the backing of the department head, who allows these abuses to continue rather than correcting them.It is a real shame, because there is another supervisor at the hotel who has been in her role much longer and is the exact opposite: a woman with immense empathy who is extremely kind, patient, and respectful toward all the staff—especially the new hires. Unfortunately, the work experience becomes unbearable due to the arrogance of the boss and the new supervisor. I hope hotel management pays attention to this, because they are losing valuable employees by failing to put a stop to the abusive behavior of these two individuals.

See reviews by: Helpful|Rating|Date|All