Lots of issues in the eCommerce department - ECommerce Manager Hilton Employee Review

2.0
Apr 29, 2015
Recommend
CEO approval
Business Outlook

Pros

High pay to perform a simple job. Very much a 9-5 job that you don't need to take home. Benefits are good, especially the employee travel program perks. 5 weeks of PTO after your first year is also unbeatable.

Cons

Very inexperienced people in management roles leads to micromanagement and a lack of overall leadership. Inconsistencies across teams with policies and procedures such as work from home caused a lot of internal issues. The recruiters do a good job of overselling this job. eCommerce team members are just glorified account managers who talk about digital but don't actually execute on digital principles. There are not a lot of opportunities to move up and the promotions are given to those who don't necessarily have experience in those roles. The turnover is very high and the company does not do a good job of trying to retain their talent.

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5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Health insurance for me an my partner

Cons

I don't have any cons

1.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The location in Belltown is good, very close to downtown."

Cons

Workplace abuse and lack of empathy in Housekeeping I want to share my account as a former employee to warn future workers and to prompt senior management to take action. The atmosphere in the Housekeeping department is extremely hostile due to a complete lack of empathy and the abusive behavior of two individuals: the department head and a supervisor who has only recently taken on the role. This new supervisor constantly abuses her authority and seems to take pleasure in humiliating and mistreating new hires. She lacks both patience and professionalism, and all of this happens with the backing of the department head, who allows these abuses to continue rather than correcting them.It is a real shame, because there is another supervisor at the hotel who has been in her role much longer and is the exact opposite: a woman with immense empathy who is extremely kind, patient, and respectful toward all the staff—especially the new hires. Unfortunately, the work experience becomes unbearable due to the arrogance of the boss and the new supervisor. I hope hotel management pays attention to this, because they are losing valuable employees by failing to put a stop to the abusive behavior of these two individuals.

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