Morale and staffing is low - Barista Hilton Employee Review

1.0
Dec 13, 2022
Recommend
CEO approval
Business Outlook

Pros

The job is exceptionally simple. When you cannot get out from behind the counter it's fun because business can be slow at times. There are a few staff members from outside of the department that will grab a jug of milk for you if you run out. And they're pleasant to speak with too.

Cons

Food and beverage management is overwhelmed. They are doing work that employees should be doing. This gets in the way of making sure everyone's work is complete. They create excuses not to correct attitude, trouble making or lack of work completion. They need the warm bodies right now. And frankly, the hourly rate is not enough for that stress.

Explore other reviews about Hilton

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Travel benefits are decent for yourself and Spouse. Freedom to empower staff to service the guests as needed. Allowance for staffing to the demands of the business.

Cons

Cap on the travel benefits for friends and family which is not really that great of a discount. Service industry has changed a lot in the last 10 years. The way it was is not the way it is.

1.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The location in Belltown is good, very close to downtown."

Cons

Workplace abuse and lack of empathy in Housekeeping I want to share my account as a former employee to warn future workers and to prompt senior management to take action. The atmosphere in the Housekeeping department is extremely hostile due to a complete lack of empathy and the abusive behavior of two individuals: the department head and a supervisor who has only recently taken on the role. This new supervisor constantly abuses her authority and seems to take pleasure in humiliating and mistreating new hires. She lacks both patience and professionalism, and all of this happens with the backing of the department head, who allows these abuses to continue rather than correcting them.It is a real shame, because there is another supervisor at the hotel who has been in her role much longer and is the exact opposite: a woman with immense empathy who is extremely kind, patient, and respectful toward all the staff—especially the new hires. Unfortunately, the work experience becomes unbearable due to the arrogance of the boss and the new supervisor. I hope hotel management pays attention to this, because they are losing valuable employees by failing to put a stop to the abusive behavior of these two individuals.

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