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Hoist & Crane Service Group

Engaged Employer

It’s a crane company… - Field Service Technician Hoist & Crane Service Group Employee Review

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is good and not very many overnight out of town jobs unless you volunteer.

Cons

The inspection/service ticket program they use is probably the worst in the industry. It’s full of bugs and they can’t seem to get it fixed. Inspection reports will go back to management with nothing on it and management is questioning you about doing your job right. Sometimes it can take hours or days for an inspection checklist to load on your end so more than 50% of the time you end up filling out the report long after you’ve left the customer. They are focused heavily on paper mills. They do not give out company credit cards and expect you to purchase parts or supplies you might need in the field and wait to get reimbursed on the following pay period. They try to sell you on bonuses like profit sharing but they’re not great but better than nothing. Benefits aren’t great. Upper management isn’t great. They hire people with zero experience and put them in positions where at least a little bit of experience would be useful.

Explore other reviews about Hoist & Crane Service Group

5.0
Jul 24, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a great branch to work for. Amazing team.

Cons

No cons to report for this branch.

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

A quality place to work with a lot of great people throughout the organization. The company is moving at warp speed, which brings both benefits and challenges. While there are certainly drawbacks that come with rapid growth and change, I would rather focus on one particular positive experience. Recently, the CEO recognized that I was dealing with a challenge and was more than willing to help. The details of the situation are irrelevant. What matters is the response. The willingness to step in and support an employee was reminiscent of the way companies used to operate—when leadership viewed employees as people first and resources second. Over the years, many organizations have lost some of that family atmosphere as they’ve grown. Admittedly, there have been times when I felt that shift here as well. However, this experience challenged that perception and reminded me that the culture is still rooted in people who genuinely care. I don’t know a single career professional who doesn’t experience some form of burnout at some point. Whether it’s the constant pressure to perform, a lack of resources, organizational challenges, or simply feeling like you’re on the outside looking in, those moments happen to everyone. What often makes the difference is whether someone notices and how both leadership and the individual choose to respond. In my case, the support was unexpected, appreciated, and impactful. It served as a reminder that while business results matter, strong leadership is ultimately about recognizing the people behind those results. No organization is perfect, but moments like these reinforce why good leadership and a strong culture still matter. They can be the difference between someone pushing through a difficult season and deciding it’s time to move on.

Cons

There are areas where the company could improve. I do not feel that everyone is being utilized to their full potential, and at times priorities seem to shift without enough consideration of the downstream impact. In a fast-moving environment, change is expected, but taking the time to thoughtfully evaluate those changes can make a significant difference. Truly knowing your people—their strengths, goals, and capabilities—is one of the most effective ways to reduce turnover, maximize performance, and build a resilient workforce that can withstand challenges when conditions become difficult.

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