Does Holland America Line pay their employees well?

According to anonymously submitted Glassdoor reviews, Holland America Line employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Holland America Line. This rating has been stable over the past 12 months.

How satisfied are employees working at Holland America Line?

58% of Holland America Line employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holland America Line 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Holland America Line?

Personal Cruise Consultant (27) , Manager (17) , Reservations Agent (13) , Director (10) , Photographer (9) , Project Manager (9) , Server/Waiter (9) , Musician (8) , Sales (7) , Assistant Shore Excursions Manager (6) , Customer Service Representative (6) , Guest Services (6) , Human Resources Manager (6) , Intern (6) , International Concierge (6)

What are the pros of working at Holland America Line according to real employee reviews?

"Great benefits and working life" ((in 52 reviews)); "Some great people on staff who understand the team concept and care about their human resources." ((in 44 reviews)); "Free cruises yearly, Paid Vaca, work from home" ((in 30 reviews)); "Great workplace and team." ((in 14 reviews)); "Great travel benefits" ((in 13 reviews))

What are the cons of working at Holland America Line according to real employee reviews?

"Poor management" ((in 56 reviews)); "Low pay and too many cliques" ((in 43 reviews)); "Not enough deck officers for the workload and low salary for European officers." ((in 32 reviews)); "long hours and no day offs" ((in 29 reviews)); "Upper management is good but can be hard to get answers from the heads of entertainment." ((in 14 reviews))

What are employees saying about Holland America Line layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holland America Line layoffs and their outlook for job security at Holland America Line in 2026.

What are the top reviewed Holland America Line locations?

Seattle , Anchorage , Fort Lauderdale , Miami , New York , Juneau , Santa Clarita , Los Angeles , Denali , Skagway , Trapper Creek , Washington , Atlanta , Florida City , Copper Center , Healy , Fairbanks , Nashville , Tampa , United States Coast Guard - Air Station Sacramento , Boise , Glen Cove , Sea Cliff , Seward , Ketchikan , Bozeman , Miami , Texas City , Egypt , Johnson City

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Holland America Line

Holland America Line reviews

Hamster in a wheel as Reservation Sales Agent 1 - Reservation Sales Agent Holland America Line Employee Review

1.0

Jul 27, 2017

Reservation sales agent

Recommend

CEO approval

Business Outlook

Pros

Work from home, reward cruise after 1 year

Cons

The HAL web site is down all the time so irate "guests" and travel agents calling in all the time to complain. Constant phone calls with unfriendly and stuck-up travel agents. Very little commission ($1 per booking if deposit made). Minimum wage, long hours on phone with very restrictive lunch and break time. Micro-mgmt. from supervisors. Lots of information given during interview and training as far as potential for moving to another dept after one year but that doesn't happen. Also, so-called employee free cruise after 1 year but if your cabin is needed on the ship, you get bumped for paying guests.

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5.0

Apr 19, 2026

Administration

Recommend

CEO approval

Business Outlook

Pros

Remote flexibility, friendly team, travel opportunities.

Cons

Limited growth unless you relocate to Seattle or Miami.

Holland America Line Response

3mo

Thank you for sharing your experience and your time with Holland America Line. We’re glad to hear you value the remote flexibility, team environment, and travel opportunities. We also appreciate your perspective on career growth, as feedback like this helps inform ongoing conversations around development and advancement opportunities. Thank you for taking the time to leave a review.

4.0

Jul 20, 2026

Bartender

Recommend

CEO approval

Business Outlook

Pros

Good money Employee Dining Room Free laundry and detergent Close-knit community Awesome management

Cons

Guests can be rude and out-of-touch with reality It's remote, so you MUST have a vehicle to have a great experience

Holland America Line Response

20h

Thank you for sharing your experience with Holland America Line. We're glad to hear you’ve enjoyed the supportive leadership, strong sense of community, and employee benefits. We also appreciate your feedback of working in a remote location. Thank you for being part of our team and for taking the time to share your insights.

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Jobs at Holland America Line

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Holland America Line reviews FAQs

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Holland America Line

Hamster in a wheel as Reservation Sales Agent 1 - Reservation Sales Agent Holland America Line Employee Review

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