Good place to work - Customer Service Representative (CSR) HomeServe USA Employee Review

5.0
Sep 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Pays well for the job.

Cons

It can be emotionally draining at times.

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HomeServe USA Response
1y
Thanks for being part of the HomeServe team. Though you’ve moved on from our company, we’re appreciative of your time with us. We do work hard to ensure we offer pay and benefits that are meaningful to the people we work alongside. It looks like you worked in an Agent role as a member of our Contact Center – the first people our customers go to when they have an emergency home repair. Sometimes calls can be tough when customers are dealing with broken AC systems, clogged pipes, and more. If it ever feels overwhelming, frustrating or an emotional challenge, it’s ok to ask for help. Not only are we here for our customers, we’re here for one another.

Explore other reviews about HomeServe USA

5.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of fun events within the company Positive attitude and outlook Casual dress-code

Cons

None. Having been at a previous employer who did not prioritize their employees to this extent, this is a breath of fresh air

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoyed working with my peers

Cons

Lean team requires wearing many hats

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