1950 called, they want their company back - Premier Services Representative Horace Mann Employee Review

The training was rushed and limited. The technology of this company is antiquated. The policies and procedures are inefficient and redundant. After training, you are pretty much on the phones trying to figure out what wasn't covered in training. While you are trying to work, you get constantly bombarded by "Team Leads" if you take more than 5 minutes to complete tasks, they know can take 30-40 minutes. Micromanagement at this company, because they hire inexperienced and uneducated managers who have also been micromanaged. The workload gets more and more every day as other departments pawn their work on you. Frustrating trying to help customers, as the reason most of them call is that the company screwed something up. These people are tripping over their own feet. Hard to believe this company made it this long. They give you a lot of time off...if you can actually get to use it. I worked at Horace Mann for 4 months and it felt like 4 years. If you like to be micromanaged this is the place for you. Health Benefits are horrible for an Insurance company.