Horace Mann reviews

-No college tuition reimbursement, which is odd because they focus on educators... -The company is top heavy. There are too many managers and directors that don't do anything. -When claims employees get burned out, they stop doing all of their work. That's not a swipe at them, but more a show of the hopelessness people have due to the extreme work loads, lack of staffing, and non-existent support from managers and executives. -They don't keep their promises. I won roughly 10 "Lunch on the VP" certificates in a two year period. No VP ever bought me lunch. -No separation of jobs. At the end of my time with HM I did the job of 3 adjusters. Liability/PD adjuster, Diminished Value, and light BI. This experience has made me desirable to other companies, but the work load was not manageable. -Management doesn't listen to employees. I told my manager for months that my claim load was excessive(receiving ~10 new claims per day that needed investigation for liability, repair, etc..) I think all of the PD teams were approved for 10 adjusters. Our team was the busiest and needed 12-14 and we had 6 because our manager kept firing people. They finally came in and said they had decided our team needed additional adjusters, beyond what was approved for the other teams. They never hired any. -No perseverance from management. In two years I saw them hire 3 different bosses for my job. Each time the person would come in and change the entire process. The process would be "tweaked" every few weeks because it was not working perfectly. They would then do a major change to it after a few months (effectively implementing a new process). They would then "tweak" that every few weeks. The boss would see it not working and quit before they could fire him. They would hire someone else and it would start all over again. -Managers and VP's don't know what they are doing. I would go to meetings about something like reserves and changing the process of how/when to open them. Two days after the meeting we would get a mass email telling us to go back to the old process. This kind of stuff happened a lot. -No punishment for inept employees. I was often sent files where the customer was livid because the adjuster wouldn't return their calls(this was very common due to the work load). I would call the customer and ripped a new one, then fix their problem. The offending adjuster would never have anything done to them about it. It was always the same adjusters, -Management coddles certain employees. I worked with a girl that was new to claims. On two occasions she got frustrated and left a customer on hold and walked out of the office. HM management, in an effort to keep her from quiting, promoted her to BI. Two weeks later she parlayed that into a job with another company and quit anyway. I'm confident that if she were ugly they would have fired her. -VP's pretend to care, but don't really. I once had EVP Allan Robinson sit in our team pod to watch us work to support the claim that we needed more adjusters and that certain processes were flawed (basically to get an understanding of our job). He was there for 3 hours. He was text messaging on his phone the entire time. Why did he even bother? Many of the people in management and at director levels at HM are the personification of Peter's Principal. For those of you that don't know what that is, it is a theory that in organizations such as corporations and the military, people will be promoted to the level directly above their competence. They will then stay there. I also wouldn't believe any positive review for HM. I have been gone for over two years, but still keep in touch with people that work there... Nothing has changed.

Let's break this down into segments... Workplace Itself: I'm talking a physical building here. If you work at the main campus you have to waste an extra ten minutes daily going to and from your car. You are shoved in a lot across a very busy street, your car is not protected, and it can easily makes you feel trapped on lunch because it costs you so much time to go back and forth to your vehicle. The building itself was built in the 80s has had minimal updates. Bathrooms are in a miserable state, portions of the building are punishingly hot, and the ventalation system has never been cleaned so when they do turn on the furnace or air you will notice a spike in sick employees. On sight cafeteria is a joke. If you fondly remember high school food go hog wild and spend $7 on a meal that disappoints. Pay: You would not believe the gaps between employees. Some are pulling in six figures and they are only two positions above the ones that are worked to death and pulling in a meager 25k. The company acts like the once a year bonus is a godsend, but it isn't, and frankly it feels like a cheap exploit as the bonus is awarded and the same time as an annual raise and the raises I received were less than a full percent. Promotions: There is a ceiling, and the way past it is through finding the right people to either suck up to or to exploit. I manged to get two promotions in five years, but once I got into the call center it was a tar pit I tried every way to get out and ended up trapped by their ridiculous rules. Furthermore, the area that handles hiring and promotions is wildly inept. They have listed positions for a day and interviewed only the first set of applicants and settled, or they state they have no record of you working within the company. Additionally, the company loves to string along temp employees-constantly conning them into doing extra work for the chance of a job with benefits. Benefits: Blue Cross Blue Shield, and the deductible is outright madness, dental is a plan that is constantly changing their ruling, and vision is OK to fair. Time off is fairly decent three weeks vacation and two weeks sick, but actually being allowed to use either is another thing. The People: Good. Lord. I have seen blackmail take place with no punishment once HR got wind, I have had people approach me from completely different departments to critique my appearance, and if you have a criminal record... Well that's just fine! I had to work with agents in nearly all of my positions there, and although there are some good ones, most are either an idiot, lazy, a sycophants, or a criminal. During my time there we had multiple agents lose their licenses for fraud, skimming, and other activities that can outright ruin a customer's life. Furthermore some of the agents were more than willing to mock you or their clients when you spoke to them on the phone. HR is the outright worst of all: I took CMHI for depression and grief after losing a family member to tragic circumstances, and the HR rep was mocking me to other people in her own department when she thought she had hung up on me. The Job and Expectations: I held three positions, and the company loved a moving target to make it harder for you to be considered an employee who "exceeds". Furthermore your job in the call center is based on customer satisfaction, and a large large laaaarge portion of my calls were fixing someone else's mistake which I would then be reviewed on. Management would then go over it, guilt you about it, and just ruin your day. The company thrives on pointing out your failures and never rewarding you.