Hired on the spot— Red flag - Customer Service Representative Horace Mann Employee Review

It’s just like every other call center you’ve ever worked in. Non stop calls, micromanaged to the point you have to schedule bathroom breaks and if you take longer than 3 minutes to finish up after a call you’ll get a message, insane metrics, low pay compared to industry average. You’ll be asked to cross train to other lines of business with empty promises of higher pay. The worst of all— they have like 40 different systems you’re expected to work in, all with different passwords and everything works out of Outlook somehow. This company is stuck in the 80’s and you’ll be doing 3x the work just because everything is so outdated.