Work environment is not what it used to be - Anonymous employee Horizon Hobby Employee Review

2.0
Apr 28, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay and benefits. Some talented and great people work at HH. I truly believe HH cares about its customers.

Cons

Certain members of management continue to get promoted to key positions in upper management, despite consistent failures. If certain members of upper management like you, you're in. If not, you are out. It has largely become a good ol' boys club. It used to be a great place to work but changes in company priorities and large staff reductions have drastically changed the environment. The company priorities, direction and performance are not very transparent to employees.

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Horizon Hobby Response
9y
Thank you for sharing your perspective on Glassdoor. As a current employee, we hope you will avail yourself of opportunities to speak directly with your leadership team, HR, or senior managers to share specific information about what you see and what you would like to change. If your morale, or that of coworkers, is not as high as it should/could be, please partner with us and make some suggestions of how we can improve. We not only welcome, but encourage, employee feedback and participation. All Horizonites should have clear direction about corporate goals and company performance. As you know, we ensure each department is holding regular huddles, we have monthly meetings with senior leaders and ask them to take information back to their teams, and we have quarterly meetings for all employees. Plus, we have an open door policy at all levels of the organization. Please speak up if you need information about your role, company objectives, and our future direction. You are a part of the team and we all need to be pulling in the same direction to move forward. Thank you for your compliments on our compensation, benefits, people, and commitment to customer service. We are glad you recognize how much we value all of those things--you included, whomever you are! :) If your current experience at Horizon isn't what you want it to be, please talk to someone. We truly do care!

Explore other reviews about Horizon Hobby

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Recognition & Rewards: Horizon has a genuinely motivating recognition culture. The points-based reward system is a standout policy I appreciated. It creates a tangible way for hard work to be acknowledged and rewarded, and it fosters a sense of healthy motivation across the team. It's the kind of initiative that shows a company actually values its employees, not just in words but in action. Plus you can use your points on gift cards, swag and restaurants. I got myself a Home Depot gift card. Work Life Balance: Horizon understands that employees have lives outside of work, and that balance was always respected. Never feeling like work was consuming my personal time made me a more focused and productive employee when I was on the clock. Exciting Products: Working with great products made the job genuinely enjoyable. There's a real sense of pride that comes with representing something you believe in, and at Horizon, that was never hard to do. We get to work with badass cars, planes and boats. Employee Product Testing: One of the most unique and appreciated perks was being able to take products home to test. As a dad with boys, this was especially meaningful, it made the products feel personal and gave real-world perspective that made me better at my job. That's a rare thing. Supportive Management: The leadership at Horizon sets the tone for everything. Having management that is approachable, supportive, and genuinely invested in their team makes all the difference in day-to-day work life. It's something you don't take for granted. Thank you Jenn!

Cons

Hard to come up with any cons. Apply today.

2.0
Nov 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits, Excellent Perks and rewards, top of the line PTO, great coworkers, a hobby experience like no other.

Cons

Management has no plan, flies by the seat of their pants and then shifts. They do not pay Product Support representatives the average, do not let glassdoor fool you with the average pay. there is no one who makes $21+ an hour, in fact I don't think anyone touches $20 an hour regardless how long they have been with the company. They do surveys but nothing changes or gets done. They do not like remote employees and no longer hire remotely.

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