Horizon Hobby - Customer Support Representative Horizon Hobby Employee Review

Recognition & Rewards: Horizon has a genuinely motivating recognition culture. The points-based reward system is a standout policy I appreciated. It creates a tangible way for hard work to be acknowledged and rewarded, and it fosters a sense of healthy motivation across the team. It's the kind of initiative that shows a company actually values its employees, not just in words but in action. Plus you can use your points on gift cards, swag and restaurants. I got myself a Home Depot gift card. Work Life Balance: Horizon understands that employees have lives outside of work, and that balance was always respected. Never feeling like work was consuming my personal time made me a more focused and productive employee when I was on the clock. Exciting Products: Working with great products made the job genuinely enjoyable. There's a real sense of pride that comes with representing something you believe in, and at Horizon, that was never hard to do. We get to work with badass cars, planes and boats. Employee Product Testing: One of the most unique and appreciated perks was being able to take products home to test. As a dad with boys, this was especially meaningful, it made the products feel personal and gave real-world perspective that made me better at my job. That's a rare thing. Supportive Management: The leadership at Horizon sets the tone for everything. Having management that is approachable, supportive, and genuinely invested in their team makes all the difference in day-to-day work life. It's something you don't take for granted. Thank you Jenn!

Hard to come up with any cons. Apply today.

Excellent benefits, Excellent Perks and rewards, top of the line PTO, great coworkers, a hobby experience like no other.

Management has no plan, flies by the seat of their pants and then shifts. They do not pay Product Support representatives the average, do not let glassdoor fool you with the average pay. there is no one who makes $21+ an hour, in fact I don't think anyone touches $20 an hour regardless how long they have been with the company. They do surveys but nothing changes or gets done. They do not like remote employees and no longer hire remotely.