Poorly ran - Product Support Specialist Horizon Hobby Employee Review

2.0
Aug 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Great products and the potential of being great.

Cons

Disappointing levels of reactive thinking and a complete lack of a proactive mentality. Poor choices by all levels of management. Constant broken promises to get more work out of the employees that care. I don't know one of our team that still feels motivated. Yet we are all ask to do more. We all feel the place will collapse any moment. I have been given more responsibility with the promise of more pay twice now. And no more pay has ever materialized. This place is a land of broken promises and the Customers and Employees all pay the price.

Explore other reviews about Horizon Hobby

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Recognition & Rewards: Horizon has a genuinely motivating recognition culture. The points-based reward system is a standout policy I appreciated. It creates a tangible way for hard work to be acknowledged and rewarded, and it fosters a sense of healthy motivation across the team. It's the kind of initiative that shows a company actually values its employees, not just in words but in action. Plus you can use your points on gift cards, swag and restaurants. I got myself a Home Depot gift card. Work Life Balance: Horizon understands that employees have lives outside of work, and that balance was always respected. Never feeling like work was consuming my personal time made me a more focused and productive employee when I was on the clock. Exciting Products: Working with great products made the job genuinely enjoyable. There's a real sense of pride that comes with representing something you believe in, and at Horizon, that was never hard to do. We get to work with badass cars, planes and boats. Employee Product Testing: One of the most unique and appreciated perks was being able to take products home to test. As a dad with boys, this was especially meaningful, it made the products feel personal and gave real-world perspective that made me better at my job. That's a rare thing. Supportive Management: The leadership at Horizon sets the tone for everything. Having management that is approachable, supportive, and genuinely invested in their team makes all the difference in day-to-day work life. It's something you don't take for granted. Thank you Jenn!

Cons

Hard to come up with any cons. Apply today.

2.0
Nov 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits, Excellent Perks and rewards, top of the line PTO, great coworkers, a hobby experience like no other.

Cons

Management has no plan, flies by the seat of their pants and then shifts. They do not pay Product Support representatives the average, do not let glassdoor fool you with the average pay. there is no one who makes $21+ an hour, in fact I don't think anyone touches $20 an hour regardless how long they have been with the company. They do surveys but nothing changes or gets done. They do not like remote employees and no longer hire remotely.

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