Great place to work, non-competitive comp - Fintech Strategy & Operations Housecall Pro Employee Review

4.0
Jul 8, 2024
Recommend
CEO approval
Business Outlook

Pros

* I want to call out everyone on the StratOps team - especially our VP - they're all smart, driven, and make the place fun to work at every day. I've never felt so supported in my career, and really appreciate how much each team member adds to the work experience. * The role (StratOps) itself is great --- so much cross-functional visibility + opportunity to work on interesting initiatives. * I truly believe in our leadership - our Chief Fintech Officer brings so much industry knowledge to the Org, and I am appreciative that he brings so much clarity to what we're doing. This also extends to our CEO - he's an empathetic, knowledgeable, and capable leader, and I don't think HCP would've seen nearly as much success without him. In a word, both our C$O and our CEO are amazing. * I appreciate how much the Org is responsive to employees' needs, whether that's time off for personal emergencies, being supportive of LnD, or even being open to alternative ways of doing things (thinking OKR planning as a specific example), I know that someone will always take the time to hear me out.

Cons

In a word, COMPENSATION. The primary reason I've ever explored other job opportunities is because HCP underpays for my role. I know that management might say "we've not had layoffs because we run a tight ship with respect to compensation", but (a) I think this can be more than mitigated against by (a) continuing to grow as quickly as we have been; (b) not overhiring for positions (and instead paying people a bit more for good work), (c) continuing to save money on other items (e.g. reducing office-related costs, perks, etc) and (d) continuing to outsource parts of our workforce to LCOL countries. Specifically, in my case, I know that similar roles - with the same or similar title - in my city make 15-20% more on average, and I have received job offers in the past (which I didn't take due to ALL the positives above) for 25% more in base. In addition, Leadership / HR / etc all like to talk about "the value of our equity", but barring a liquidity event, that doesn't really make a difference in my day-to-day life. It's not like I can go to the supermarket and buy a roast chicken with my equity grant. I'm also not certain that equity grants are either large enough or valuable enough to be meaningful for folks who have joined a bit later. Finally, and this is small, but indicative of the "nickel and diming" philosophy the Org teams to take with respect to Comp, but there's no 401(k) match. Ultimately, they should know that hiring replacement employees for those who quit due to comp-related issues would be more expensive than paying people a bit more in the first place.

Explore other reviews about Housecall Pro

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture, great leadership, great mission, and great business.

Cons

pay can be on the lighter side.

2.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people below executive level that want to do their best work. Full remote work. Working with customers that actually make a difference in the world.

Cons

Hustle culture without the hustle pay. Way below market salary but executives expect top company output. Fear based. Executives pivot every week, if not multiple times a day and it creates immense thrash. CTO is completely disconnected from day to day work, talks in abstract most of the time, and when they do mention something about actual work, it's completely disconnected from the reality of people doing the work. Top talent has been steadily leaving the company. Process is whatever the executives decide that week. The current product is mediocre at best and most attempts from talented people to make it better either are ignored or when agreed upon, the rug gets pulled out from underneath a couple months later when the executives get cold feet. If you want to work at a company and make a difference, this is not the place to do it. Promotions and pay increases are non-existent unless you work 14+ hour days, amplify whatever the current executive flavor of the week is, and put your head down and just execute on someone else's poorly planned ideas. Everyone is pretty miserable currently and most people are only still there because the current job market is not great.

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