Housecall Pro Fintech Strategy & Operations reviews

4.5

100% would recommend to a friend

(4 total reviews)
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Stan Chia

Not enough data to show CEO approval

100% positive business outlook

Reviews by job title

4 reviews
4.0
Jul 8, 2024
Recommend
CEO approval
Business Outlook

Pros

* I want to call out everyone on the StratOps team - especially our VP - they're all smart, driven, and make the place fun to work at every day. I've never felt so supported in my career, and really appreciate how much each team member adds to the work experience. * The role (StratOps) itself is great --- so much cross-functional visibility + opportunity to work on interesting initiatives. * I truly believe in our leadership - our Chief Fintech Officer brings so much industry knowledge to the Org, and I am appreciative that he brings so much clarity to what we're doing. This also extends to our CEO - he's an empathetic, knowledgeable, and capable leader, and I don't think HCP would've seen nearly as much success without him. In a word, both our C$O and our CEO are amazing. * I appreciate how much the Org is responsive to employees' needs, whether that's time off for personal emergencies, being supportive of LnD, or even being open to alternative ways of doing things (thinking OKR planning as a specific example), I know that someone will always take the time to hear me out.

Cons

In a word, COMPENSATION. The primary reason I've ever explored other job opportunities is because HCP underpays for my role. I know that management might say "we've not had layoffs because we run a tight ship with respect to compensation", but (a) I think this can be more than mitigated against by (a) continuing to grow as quickly as we have been; (b) not overhiring for positions (and instead paying people a bit more for good work), (c) continuing to save money on other items (e.g. reducing office-related costs, perks, etc) and (d) continuing to outsource parts of our workforce to LCOL countries. Specifically, in my case, I know that similar roles - with the same or similar title - in my city make 15-20% more on average, and I have received job offers in the past (which I didn't take due to ALL the positives above) for 25% more in base. In addition, Leadership / HR / etc all like to talk about "the value of our equity", but barring a liquidity event, that doesn't really make a difference in my day-to-day life. It's not like I can go to the supermarket and buy a roast chicken with my equity grant. I'm also not certain that equity grants are either large enough or valuable enough to be meaningful for folks who have joined a bit later. Finally, and this is small, but indicative of the "nickel and diming" philosophy the Org teams to take with respect to Comp, but there's no 401(k) match. Ultimately, they should know that hiring replacement employees for those who quit due to comp-related issues would be more expensive than paying people a bit more in the first place.

5.0
May 17, 2024
Recommend
CEO approval
Business Outlook

Pros

For me, it’s all about my manager, my colleagues, and my team. While this might not be the same for everyone, my experience has been exceptionally positive. I felt incredibly supported, encouraged, and given more opportunities than I could find anywhere else. In addition, I am very supportive of many initiatives the company is working on right now. It's exciting to see how Housecall Pro will develop in the future!

Cons

Some things aren't to my liking, but they don't matter much when I choose whether to work here or not. Lack of a 401k match is on that list, but frankly, I’d rather work for a company without a 401k match than one that has layoffs four times a year.

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Housecall Pro Response
2y
We are thrilled to read your positive review on Glassdoor. It's a testament to the hard work and dedication of the entire team, and your contributions are invaluable! I agree that we have so much to be proud of and will take your feedback into account as we continue to highlight our work! We are grateful for all of your hard work and are excited to have you on the team. -Housecall Pro People Team
5.0
Feb 24, 2023
Recommend
CEO approval
Business Outlook

Pros

It's been more than a year since I joined the Fintech team. I have never been a part of a better team. In addition to its rigor and commitment to what's best for the customers, it is also known for its focus on continuous improvement and pushing the envelope when it comes to product development. This has helped to create a culture of experimentation and creativity, where employees are encouraged to think outside the box and take risks. I believe there are numerous opportunities for career advancement, with clear pathways for promotion and advancement. For example, many employees were able to try a new career path, for instance some frontline employees moved into junior product roles and flourished. I find it absolutely impressive that Housecall Pro is dedicated to providing such opportunities. Perhaps most impressive, however, is Housecall Pro's sense of community and collaboration. Despite its size and global reach, the company fosters a culture of inclusivity and teamwork, with open lines of communication between colleagues and management at all levels. In short, Housecall Pro offered me a work experience like nowhere else. I truly value its strong focus on company culture, leadership, development, and growth opportunities. If you are looking for a company that truly values its employees and offers ample opportunities for personal and professional growth, Housecall Pro is the right fit.

Cons

There are no free food, ping pong tables, or other finicky perks to be found in Silicon Valley.

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Housecall Pro Response
3y
What a thoughtful review - the detail on the team dynamics, the opportunities for growth and development, the appreciation of the culture and mission. Housecall Pro is a very, very rare company in terms of doing work that matters, the chance to expand your skills and impact, the data driven rigor we have in decision making and resource allocation. It starts with our service to the customer and it happens b/c of our extraordinary humans. Lucky us.
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