One of the worst financial institutions to work for - Contact Center Representative Hudson Valley Credit Union Employee Review

Promised advancement that never happened despite exceeding expectations. People are promoted based on who they are friends with (or happen to be sleeping with), not their performance. Bilingual specialists are not held to the same expectations as others and are unfairly given opportunites despite using profanity at members and not identifying them since nobody performed quality assurance on their calls because it was in another language which is very discouraging. The scheduled hours are constantly changing.