Training - Customer Service Representative Humana Employee Review

4.0
Nov 12, 2025
Recommend
CEO approval
Business Outlook

Pros

The time seems reasonable to cover the content.

Cons

First impression is that the trainer has a very low disposition to do the actual training. Dint feel welcoming at all and the first days tried to brush people off very quickly.

Explore other reviews about Humana

5.0
Jan 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Transforming to meet the needs of the members and the market.

Cons

Transformation can be uncomfortable, but it supports innovation.

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Working from home, that’s about it.

Cons

Micromanaging, forced to help team members while you’re behind on your own caseload. Denied PTO requests, no PTO all summer and no PTO until the end of January 2027 (that’s supposed supposedly when they will be done ramping up with all their new employees.) a bunch of meetings weekly that are pointless. A weekly case conference where they are forcing nurses to present a complex case in front of over 300 people on zoom. Process changes change constantly, there are no job aid or guideline that help you make a Clinical decision but you will get out of it if you do it incorrectly. Save yourself the trouble and apply somewhere else. It is not worth it.

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