Is Humana a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Humana have rated their employer with 3.4 out of 5 stars in 204 Glassdoor reviews. This is a lower than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Customer Service Representative Jobs at Humana now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Humana .

Does Humana pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Humana with 3.5 out of 5 stars based on 204 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Humana.

What Humana locations are top rated by Customer Service Representative employees?

Louisville is the top rated Humana location by Customer Service Representative employees. On the other hand, Humana locations which have been rated the lowest by Customer Service Representative professionals are Green Bay , Tampa and Tempe .

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (71) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (64) , Sales Associate (57) , RN Care Manager (56) , Grievance and Appeals Specialist (53)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and competitive" ((in 876 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 555 reviews)); "The ability to work from home is a great plus" ((in 471 reviews)); "Good work life balance which is great" ((in 300 reviews)); "The flexibility and people are great!" ((in 273 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 147 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 143 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 133 reviews)); "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??" ((in 104 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 97 reviews))

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Humana

Humana Customer Service Representative reviews

3.4

37% would recommend to a friend

(204 total reviews)

Jim Rechtin

64% approve of CEO

47% positive business outlook

Ratings by category

3.5

Compensation and benefits

3.3

Diversity & inclusion

3.1

Senior management

3.1

Career opportunities

2.8

Work/Life balance

2.7

Culture & values

Customer Service Representative employees have rated Humana with 3.4 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

204 reviews

3.0

Jun 12, 2026

Short review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

No micro management Pto is good

Cons

Schedules, managers do not allow any exceptions

5.0

Jan 29, 2026

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay was good. Management was decent.

Cons

My department was sold in a company reorganization.

4.0

Jan 28, 2026

Work life balance

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits friendly

Cons

Micro managing, long hour, stressful

Viewing 1 - 3 of 204 Reviews

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Humana

Humana Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Short review

Great place to work

Work life balance

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