Don't Believe Everything You Hear or See - Customer Service Representative Humana Employee Review

2.0
Mar 22, 2013
Recommend
CEO approval
Business Outlook

Pros

Benefits and pay where good for a contact center.

Cons

Politics in the office keep alot of well qualified individuals from moving up in the company.

Explore other reviews about Humana

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay, some flexibility, great manager

Cons

Frequent changes, quality changes, metric changes

1.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- some desire for modernization

Cons

Interviewed for a internal role in a second round in a team - the team didn't sell the role, the impression I got was you will work nights and overtime to commit to deadlines. questions asked: - examples of situations in your current job where there was disagreement between you and someone else in team. Thought this was too intrusive - how do you handle disagreements - how are you able to multi-task - are you able to commit to deadlines Got a very bad vibe with the team

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