A nightmare - Customer Service Representative IGT Employee Review

2.0
Oct 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Great benefits, nice people to work with

Cons

The workload is absolutely insane. I worked at IGT for 3 years and it slowly went downhill. IGT signed contracts with different states that you would handle customer service for. There never was enough staff. Forget having a life outside of IGT, especially when powerball or mega millions is near or over $100million. You will work overtime and if no one hits, you will work your but off for a month straight. IGT will compensate with lunch usually but it’s not worth it.

Explore other reviews about IGT

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunity for advancement, Friendly Atmosphere, Plenty of Time Off, Training Availability

Cons

In the process of restructuring (2026)

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO, lots of work to go around

Cons

Lack of clear direction forward since merger, Continued laying off of employees, Lack of compensation

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