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IHG Hotels and Resorts

Engaged Employer

Low pay/Outsourcing Jobs overseas - Customer Care Representative IHG Hotels and Resorts Employee Review

2.0
Jul 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Employee Rates when available Recognizing and celebrating success for all employees Room for advancement before third party outsourcing took over.

Cons

Poor Work/ Life Balance High health care costs Poor Senior Management High pressure to hit goals when centers in Salt Lake and Charleston are closing by November as employees are leaving at a high rate. Placing more pressure on existing employees. Low morale. Pay rate is not competitive.

Explore other reviews about IHG Hotels and Resorts

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Always opportunities to grow in the company

Cons

Must be fast paced and willing to learn individually

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great coworkers and team, travel perks

Cons

Massive layoffs to go overseas

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