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IHG Hotels and Resorts

Engaged Employer

IHG Hotels and Resorts reviews

Front Desk = Verbal Punchbag - Front Desk Agent IHG Hotels and Resorts Employee Review

3.0
Apr 29, 2009
Front desk agent
Recommend
CEO approval
Business Outlook

Pros

At first, the best benefit of this job was the employee meals until they took that away. After that, everything just went downhill and the totures of dealing with angry guests and swindlers was too much for me.

Cons

Horrible hours. There were times where i got off of work at 11 pm and had to come back to work the morning shift at 7am. And at the hotel that i was working at, upper management had horrible communication with one another which trickled down to the front desk, putting us in positions that made us feel like helpless animals in the woods.

Explore other reviews about IHG Hotels and Resorts

5.0
Jul 6, 2026
Rfp coordinator
Recommend
CEO approval
Business Outlook

Pros

Always opportunities to grow in the company

Cons

Must be fast paced and willing to learn individually

4.0
Jul 6, 2026
Senior manager it
Recommend
CEO approval
Business Outlook

Pros

Great place to work. At times work can seem chaotic with too many things going on at once but overall, the employees make the work environment and most everyone I worked with were incredible individuals to work with.

Cons

Lot of changes happening all the time which I guess is to be expected but can sometimes be unorganized and chaotic at times. It really depends on the leadership.

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