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IHG Hotels and Resorts

Engaged Employer

Program Manager - Program Manager IHG Hotels and Resorts Employee Review

2.0
May 31, 2015
Recommend
CEO approval
Business Outlook

Pros

No matter which team you work for, there will most likely be free food at least twice a week. You will gain a lot of weight working here especially because work life balance is awesome since the work is minimum and productivity of teams are low.

Cons

Company only values employees from a certain demography. There is a lot of favoritism in all teams. People are handed promotions outside of annual reviews and promotions are pre-determined without consideration to performance. There are quite a few org changes typically involving favorite employees without consideration to the projects at hand and their impacts. Management does not really care for employees. Most town halls are a waste of time as senior leadership team cannot even name their important projects. The work life balance is awesome because there are lot more people and less work. Most projects are managed poorly and no one has control over what is going on in any project. When projects do not succeed, all excess employees hired will be let go and the favorites will remain and the cycle starts. There is no true innovation happening at this place. Most reviews for IHG are positive because they are from front desk employees at hotels. Sales/Marketing/Technology teams who work at corporate do not have good benefits and have to go through heavy politics every day.

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IHG Hotels and Resorts Response
10y
Hello Thanks for taking the time to feedback to us. I was sorry to read that you felt that promotions were handled unfairly at IHG. Our promotion and merit processes are designed to be awarded on performance. We also have a strict calibration process for them, where scores are cross-referenced by multiple reviewers, across various departments. This is in place to ensure impartiality and fairness – so I’m surprised that you found that this wasn’t the case in your experience. I’ll certainly pass this feedback on to our Compensation and Benefits team. Regards Chris The Employer Brand Team

Explore other reviews about IHG Hotels and Resorts

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Very friendly team culture, everyone is always willing to help and friendly.

Cons

There are a lot of projects with no real processes so things can become confusing

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work. At times work can seem chaotic with too many things going on at once but overall, the employees make the work environment and most everyone I worked with were incredible individuals to work with.

Cons

Lot of changes happening all the time which I guess is to be expected but can sometimes be unorganized and chaotic at times. It really depends on the leadership.

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