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Ikon = I Know One Name became I'm Kind Of Nauseous - Customer Service Technician IKON Employee Review

3.0
Jul 12, 2010
Recommend
CEO approval
Business Outlook

Pros

Generous sick and vacation policy. Very good coworkers - hourly staffers try to help each other out. Good training programs for new equipment. Good equipment, encourages ownership of territory.

Cons

The only advancement is when they have done massive layoffs and you are lucky enough to fill a newly vacated slot. Continous pay freeze (3 years and running) newly enacted furlough system. Layoffs are "random" so even if you perform that's no gurantee that they will bother to take it into account. Training goes full steam ahead for a quarter and then stops and then goes. If you really go ut of your way to take care of your customers it will probably be held against you. All of the stats that management lives and dies by is all manipulated and fluffed.

Explore other reviews about IKON

5.0
Apr 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Great culture and managers give great direction.

Cons

not really anything that i can think of.

2.0
Dec 17, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Service Department is EXCEPTIONAL in responding to customer needs - Compensation Plan is competitive - Management leaves you alone - if you are a performer

Cons

- Poor compensation plan for mileage - HR does not follow the same guidelines for all individuals - Management is ONLY out to better themselves - Demeaning language is tolerated even after HR complaints - Account management takes away from selling time - Management will give or take away large accounts, based on how much they like you - Poor communication about major transitions happening within the company

4
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