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INTRUST Bank

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INTRUST Bank reviews

Not worth it - Anonymous employee INTRUST Bank Employee Review

2.0
Oct 12, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some amazing people who work here. I mean really wonderful caring people. Has some good benefits. 6% 401(k) match. Systems work well and aren’t dated. Still have coin machines and will redeem savings bonds for customers and non customers. They have both PTO and Sick PTO. The actual real training programs are well done. Learned a lot. They have a lot of good resources, but depending where you work you may hardly have the time to use it. The have secondhand uniforms that you won’t have to pay for, but can be hard to find one that fits to your liking. They do have other incentives that do not have to do with sales, but it still doesn’t compensate pay.

Cons

Pay is a serious issue. Some benefits could improve. There are toxic people. Where you’re positioned can really affect how your career outlook. You have to Pay for own uniforms that are required to be worn. No refunds. New hire “Training program” is the worst. This doesn’t reflect the trainers. It is the poorly constructed “training program”. Once you’ve left the company good luck trying to get help on things. Constantly you will be told one thing and then told another. Both when you’re an employee and when you’ve decided to leave. Always understaffed putting more responsibility on you, and there’s already too much considering how little is paid. They say they got rid of sales quota, but imo it’s only rebranded. You’re not forced or incentivized to meet a sales goal. It’s still too focused on, imo. When people say they have worked there, for example, 15 years. That may not be a consecutive 15 years. They could have left for 5 and then came back. Good and bad. It can be misleading because it could be a factor in your decision in accepting a position. Good for those who return because they don’t have to start at year 1 again where you won’t get as much PTO. There are some other things that I find deceiving, but it is confidential so I cannot share.

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INTRUST Bank Response
3y
Thanks for your feedback. We’re sorry that, in spite of several positives, your work experience was less than hoped for. Compensation and benefits are areas we evaluate continuously through benchmarking efforts, annual salary reviews, workforce planning sessions, and ‘real time’ response requests. Our efforts to stay competitive in these areas include several recent enhancements to paid employee and family sick leave, paid volunteer time off, and acceleration of paid vacation time. If you had specific concerns about the effectiveness of training, we are hopeful you shared ideas for improvement with your supervisor. Perhaps another workplace is better aligned with your desires; best wishes in your future!

Explore other reviews about INTRUST Bank

5.0
Jul 10, 2026
Banking center manager
Recommend
CEO approval
Business Outlook

Pros

Good executive leadership Good work life balance Great vision for future

Cons

Pay not competitive within multiple departments

3.0
May 29, 2026
Manager
Recommend
CEO approval
Business Outlook

Pros

Company has some extremely talented employees and some extremely compassionate and knowledgeable leaders. Benefits were good. Enjoyed work from home opportunities when available (since revoked). A lot of development opportunities through training programs.

Cons

There is a disconnect within many departments from the overall company vision and values. Some long-term leaders treat their employees very poorly but continue to get promoted and stay in their roles despite deficiencies in their leadership. HR and executive leadership have been made aware of abusive behaviors of one female leader, but she remains in her role. There is an entire division of leaders who are disrespectful to their peers and especially to anyone deemed below them. Not enough value is placed on the employees who directly deal with customers. The company touts growth opportunities, but that is mostly for banking center employees moving up at the bank or moving into operational roles. Beyond that, there is not a lot of growth, especially outside of banking operations, and if you are looking to expand your role to increase your salary. They tend to take advantage of employees who work hard and do more by not paying adequately for the expansion. There is a lack of collaboration around strategic vision and objectives. They say the right things about who they are and what they do, but it's not put into practice for their employees, which makes it really hard to extend those values to customers.

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INTRUST Bank Response
1mo
Thank you for sharing your experience and for being candid about both what you valued and where you felt we fell short. The fact that you recognized the talent, compassion, and knowledge of many of our people tells us you experienced the culture we work hard to build and maintain across every part of the bank. The concerns you've raised about leadership behavior, career growth, and alignment between our values and daily experience are areas we remain committed to getting right. We believe our values should be reflected in how every leader shows up for their teams, and work hard to review and address any issues when they are raised. We also understand the importance of clear communication, collaboration, and meaningful career pathways across all areas of the organization. Feedback like yours helps us continue evaluating where we need to improve and ensures we remain focused on creating a respectful, supportive, and equitable work environment for all employees. We appreciate you sharing your perspective.
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