Kind coworkers; great benefits - Marketing INTRUST Bank Employee Review

5.0
Dec 19, 2022
Recommend
CEO approval
Business Outlook

Pros

I’ve been with INTRUST for a little over a year. I was pregnant during a lot of that time, used FMLA leave, and I'm back now working full time. My entire maternity experience with INTRUST has been phenomenal. The insurance coverage for maternity care (pre, delivery, and post) was great. I never had any trouble and always felt very taken care of. HR was so helpful in making sure I had all the information and paperwork I needed to go on leave and come back (and add my child to my insurance plan). They sent me reminders, answered my questions, and communicated with me throughout my leave so that my return was as seamless as possible. My team, my manager, and the head of our department were also incredibly supportive before, during, and after my leave. They covered my work for me and made sure I didn’t have to worry about anything during leave. They also made sure I was invited to team events during my leave, so that I still felt like a part of the team. When I returned to work, information was readily available on the internal company site about the lactation rooms. Such a great experience from start to finish. Thank you, INTRUST!

Cons

There aren't a lot of cons. It's a fast-paced environment and we crank out a lot of work. That could be a con if you're someone who doesn't enjoy that.

Explore other reviews about INTRUST Bank

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good executive leadership Good work life balance Great vision for future

Cons

Pay not competitive within multiple departments

3.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Company has some extremely talented employees and some extremely compassionate and knowledgeable leaders. Benefits were good. Enjoyed work from home opportunities when available (since revoked). A lot of development opportunities through training programs.

Cons

There is a disconnect within many departments from the overall company vision and values. Some long-term leaders treat their employees very poorly but continue to get promoted and stay in their roles despite deficiencies in their leadership. HR and executive leadership have been made aware of abusive behaviors of one female leader, but she remains in her role. There is an entire division of leaders who are disrespectful to their peers and especially to anyone deemed below them. Not enough value is placed on the employees who directly deal with customers. The company touts growth opportunities, but that is mostly for banking center employees moving up at the bank or moving into operational roles. Beyond that, there is not a lot of growth, especially outside of banking operations, and if you are looking to expand your role to increase your salary. They tend to take advantage of employees who work hard and do more by not paying adequately for the expansion. There is a lack of collaboration around strategic vision and objectives. They say the right things about who they are and what they do, but it's not put into practice for their employees, which makes it really hard to extend those values to customers.

1
avatar
INTRUST Bank Response
1mo
Thank you for sharing your experience and for being candid about both what you valued and where you felt we fell short. The fact that you recognized the talent, compassion, and knowledge of many of our people tells us you experienced the culture we work hard to build and maintain across every part of the bank. The concerns you've raised about leadership behavior, career growth, and alignment between our values and daily experience are areas we remain committed to getting right. We believe our values should be reflected in how every leader shows up for their teams, and work hard to review and address any issues when they are raised. We also understand the importance of clear communication, collaboration, and meaningful career pathways across all areas of the organization. Feedback like yours helps us continue evaluating where we need to improve and ensures we remain focused on creating a respectful, supportive, and equitable work environment for all employees. We appreciate you sharing your perspective.
See reviews by: Helpful|Rating|Date|All