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INTRUST Bank

Engaged Employer

INTRUST Bank reviews

Great for men! - Anonymous employee INTRUST Bank Employee Review

2.0
Mar 13, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The cafe is decent, bank holidays are nice

Cons

Employees are treated like garbage unless they work on the second floor. When I worked in the banking centers, we had the AC go out on a 105 degree day and all they did was bring us bottled water. Once the fire alarm was malfunctioning and it wasn't repaired for three hours but we had to stay and work. There was a blizzard that caused half the city to shut down but we still were expected to make it to work. They do not care about diversity at ALL. I saw multiple qualified women, long-term employees, passed over for promotions in favor of brand new college graduate frat boys who'd been at the bank for a year. Look up their board of directors to see how "diverse" they are. They allow harassment from upper management and look the other way when lenders aren't doing any work. Good employees are micromanaged while the executive management's besties are allowed to do whatever they want.

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INTRUST Bank Response
3y
Thank you for your feedback. We are sorry to hear your experience in our banking centers was less than desired. Our facilities team works diligently to maintain a comfortable and safe environment for our employees, but occasionally need to contract with third-party providers that place our needs in queue with their other customers. We appreciate our dedicated employees who work rain or shine to allow us to keep our doors open so we can serve our customers. In terms of diversity, equity and inclusion, we are working every day to create a workforce where all employees are welcomed, valued, and encouraged to grow. While we are not perfect, we’re committed to getting better every day. To that end, we encourage you to voice your questions and concerns to your manager or Human Resources.

Explore other reviews about INTRUST Bank

5.0
Jul 10, 2026
Banking center manager
Recommend
CEO approval
Business Outlook

Pros

Good executive leadership Good work life balance Great vision for future

Cons

Pay not competitive within multiple departments

3.0
May 29, 2026
Manager
Recommend
CEO approval
Business Outlook

Pros

Company has some extremely talented employees and some extremely compassionate and knowledgeable leaders. Benefits were good. Enjoyed work from home opportunities when available (since revoked). A lot of development opportunities through training programs.

Cons

There is a disconnect within many departments from the overall company vision and values. Some long-term leaders treat their employees very poorly but continue to get promoted and stay in their roles despite deficiencies in their leadership. HR and executive leadership have been made aware of abusive behaviors of one female leader, but she remains in her role. There is an entire division of leaders who are disrespectful to their peers and especially to anyone deemed below them. Not enough value is placed on the employees who directly deal with customers. The company touts growth opportunities, but that is mostly for banking center employees moving up at the bank or moving into operational roles. Beyond that, there is not a lot of growth, especially outside of banking operations, and if you are looking to expand your role to increase your salary. They tend to take advantage of employees who work hard and do more by not paying adequately for the expansion. There is a lack of collaboration around strategic vision and objectives. They say the right things about who they are and what they do, but it's not put into practice for their employees, which makes it really hard to extend those values to customers.

1
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INTRUST Bank Response
1mo
Thank you for sharing your experience and for being candid about both what you valued and where you felt we fell short. The fact that you recognized the talent, compassion, and knowledge of many of our people tells us you experienced the culture we work hard to build and maintain across every part of the bank. The concerns you've raised about leadership behavior, career growth, and alignment between our values and daily experience are areas we remain committed to getting right. We believe our values should be reflected in how every leader shows up for their teams, and work hard to review and address any issues when they are raised. We also understand the importance of clear communication, collaboration, and meaningful career pathways across all areas of the organization. Feedback like yours helps us continue evaluating where we need to improve and ensures we remain focused on creating a respectful, supportive, and equitable work environment for all employees. We appreciate you sharing your perspective.
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