Lead Customer Service - International Lead Customer Service Representative IRS Employee Review

-Excellent training -Hybrid work flexibility -Great Benefits (Student loan credits)

-Keeping your job dependent on current administration -Constant IT/onboarding issues -Quality of life largely dependent on manager

It's lost a lot of the perks that drew me in the first place. The floor level people are very supportive of one another. But that's human nature.

The management is, in a reciprocation of the trope, an 'old girls club.' The criteria for those that want to get in is to 'not be threatening or easily controlled'. Everyone else is either forced out through the coordinated gatekeeping of the club, or waited out as most of the management is a temporary assignment. For the past two years I've been promised help and guidance, and I receive none. It's hard to be willing to help on special assignments when I'm punished for doing them in the first place.