Question 1

Is IRS a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at IRS have rated their employer with 2.9 out of 5 stars in 123 Glassdoor reviews. This is a lower than average score with the overall rating of IRS employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at IRS now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at IRS.

Question 2

Does IRS pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at IRS with 3.5 out of 5 stars based on 123 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at IRS.

Question 3

How happy are Customer Service Representative CSR professionals working at IRS?

Accepted Answer

61% of Customer Service Representative CSR employees at IRS would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service Representative CSR professionals have also rated IRS with a 3.5 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.0 rating for culture and values and 3.4 rating for career opportunities.

Question 4

What are the top reviewed jobs at IRS?

Accepted Answer

Internal Revenue Agent (291), Contact Representative (274), Tax Examiner (235), Customer Service Representative (203), Revenue Officer (133), Customer Service Representative (CSR) (128), Tax Examining Technician (113), Contact Center Representative (69), IT Specialist (60), Data Transcriber (59), Revenue Agent (57), Attorney (49), Data Entry Clerk (30), Special Agent (26), Collections Representative (25)

Question 5

What are the pros of working at IRS according to real employee reviews?

Accepted Answer

"Excellent to work and great benefit" ((in 562 reviews)); "The pay was good and the 3rd shift shift differential and working on Sundays made it great." ((in 224 reviews)); "Great work life balance as far as hours (M" ((in 175 reviews)); "The money and the people are great" ((in 113 reviews)); "Never going out of business; great job security; telework (after one year)." ((in 92 reviews))

Question 6

What are the cons of working at IRS according to real employee reviews?

Accepted Answer

"Government redtape and poor management." ((in 210 reviews)); "Training is horrible and you barely learn anything that's actually related to the job." ((in 145 reviews)); "They can't get any good managers!" ((in 112 reviews)); "Upper management, blackballing and out of date technology" ((in 28 reviews)); "Lack of communication and poor managment" ((in 17 reviews))

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7 Years of excellence. Terminated. The IRS is failing the Public: A Warning to Future Hires.

Unlimited PTO and varied tasks, but stressful changes

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