High stress but satisfying - Taxpayer Advocate IRS Employee Review

3.0
Feb 24, 2019
Recommend
CEO approval
Business Outlook

Pros

It's a great opportunity to serve your country in a safe, professional environment.

Cons

It's very stressful to document every phone call and still maintain the national office's high expectations of quality and customer service.

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5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

-Excellent training -Hybrid work flexibility -Great Benefits (Student loan credits)

Cons

-Keeping your job dependent on current administration -Constant IT/onboarding issues -Quality of life largely dependent on manager

2.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

It's lost a lot of the perks that drew me in the first place. The floor level people are very supportive of one another. But that's human nature.

Cons

The management is, in a reciprocation of the trope, an 'old girls club.' The criteria for those that want to get in is to 'not be threatening or easily controlled'. Everyone else is either forced out through the coordinated gatekeeping of the club, or waited out as most of the management is a temporary assignment. For the past two years I've been promised help and guidance, and I receive none. It's hard to be willing to help on special assignments when I'm punished for doing them in the first place.

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