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      IRS

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      IRS reviews

      Generally good - Contact Center Representative IRS Employee Review

      3.0
      Nov 9, 2024
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and benefits and lots of paid time off, camaraderie with fellow new hires, always learning something new. Great way to get foot in the door. Most people will move up within the department or into higher paying positions in other departments. I had many roles within my department which kept my time interesting.

      Cons

      Internal politics, some customers are rude and demanding and don't like our policies. Some of it's IRS fault - processes to resolve complex cases are slow, lots of red tape. Many politicians want to cut our funding, which could lead to hiring freezes and could succeed when Trump returns to office. When IRS gets negative publicity, customers will rub it in.

      Explore other reviews about IRS

      5.0
      Jun 27, 2026
      Revenue agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Excellent training -Hybrid work flexibility -Great Benefits (Student loan credits)

      Cons

      -Keeping your job dependent on current administration -Constant IT/onboarding issues -Quality of life largely dependent on manager

      3.0
      May 26, 2026
      Internal revenue agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

      Cons

      -communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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