Exciting times - Customer Success Manager Illumio Employee Review

5.0
Sep 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Highly skilled colleagues, passionate about our customers and our product

Cons

Massive growth means processes need to keep up and evolve

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Illumio Response
5mo
Hello and thanks for taking a moment to share your feedback on your experience here at Illumio thus far. Our CSMs are so critical to how our customers find value in our solutions - thank you! Please keep the feedback coming and here's to all that is to come! David Chief People Officer

Explore other reviews about Illumio

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Transparent, open culture – Illumio emphasizes honesty and direct communication, even on tough topics Recognition-driven environment – wins are celebrated across teams and employees are recognized by peers and leadership Collaborative + partnership mindset – teams operate with accountability and strong cross-functional alignment Inclusive and diverse workplace – strong emphasis on belonging, varied backgrounds, and different perspectives

Cons

High standards, accountability, and pressure to perform Not necessarily negative—but can feel intense depending on the team/role. Change happens often if you don't like change you will not like it here. I love change and I love that we are always trying to improve or be better. 401(k) plan without company matching- this is normal for our stage and employee count but candidates mention this alot. I wanted to flag it. They do give us a retirement savings account and mine is doing well but no match.

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Illumio Response
1w
Hi there and thanks for taking time to share your feedback, and thank you for your contribution to our company and our culture. It sounds like we're doing well in delivering on what you joined us for in terms of your experience, which is great to hear. And thanks for sharing some of the perspectives on the pace of change; I agree that when you're growing and scaling like we are, it can feel fast - as a senior leadership team, we're committed to ensuring we do our best to communicate at the team, org and company level as often and as transparently as we can. Please keep the feedback coming! Thanks, David Chief People Officer
4.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice location to work. A lot of daylight. reasonable food for free. Most people are positive

Cons

Planning is not great. A lot of zigzaging.

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Illumio Response
5d
Hi there and thanks so much for taking time to share feedback about your experience supporting us here at Illumio. I agree that our offices are great places to work, connect and collaborate with colleagues, and I thank you for your feedback on the engineer <> QA dialogue that is always helpful to ensure that everyone is on the same page and pulling in the same direction. Please keep the feedback coming! Thanks, David Chief People Officer
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