Great product let down by ‘zero trust’ Culture - Regional Sales Director Illumio Employee Review

1.0
Mar 23, 2020
Recommend
CEO approval
Business Outlook

Pros

Pros - A very well engineered product. CTO and engineering teams much more talented than anyone else, humble and do a great job. Kudos to that side of the business. They do a great Job as well as implementation and supporting services. Marketing, especially in international teams is extremely well exectued.

Cons

Hard to describe where to start here as sadly there are many. The core of the issue in my experience is the sales organizational culture - I can only attest to sales in this regard, although I gather other teams such as finance have really been through it too. The number one reason illumio fail to retain staff is trust lack of trust from management to their peers, that they hired and put into senior positions but refuse to trust and empower them to own or fulfil their job role. Imagine a continual, condescending tone that demotivates each team member leading to extreme lack of productivity, pride and ability to work. Yes It’s harsh, but it’s true! Successful sales teams need to feel like they are working in an environment where they are respected and trusted. This was especially lacking in the EMEA territory which is a large market and should always do well. Sadly a localised weak and autocratic management function, led the business fail where it really should have thrived. Managing ‘up’ and not understanding sales or leadership will always lead to ultimate demise in productivity, ultimately due to poor selection of VP staff.

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Illumio Response
5y
I agree with you that a successful sales team needs to feel respected and trusted. We’ve worked hard to create that culture here at Illumio and I’m sorry to hear that this wasn’t your localized experience. We don’t want to say that we have all the answers but we are working to ensure our priority remains: supporting our sales people's success—especially in these times of working from home. We've made some new additions to our Sales Leadership—team members who have a shared vision and have the discipline to see it through. This growth aside, we want you to know that your feedback goes straight to the team members that can make a direct impact. Thank you for giving your thoughtful perspective and helping make us the best we can be. - Emily Couey, SVP of People

Explore other reviews about Illumio

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Transparent, open culture – Illumio emphasizes honesty and direct communication, even on tough topics Recognition-driven environment – wins are celebrated across teams and employees are recognized by peers and leadership Collaborative + partnership mindset – teams operate with accountability and strong cross-functional alignment Inclusive and diverse workplace – strong emphasis on belonging, varied backgrounds, and different perspectives

Cons

High standards, accountability, and pressure to perform Not necessarily negative—but can feel intense depending on the team/role. Change happens often if you don't like change you will not like it here. I love change and I love that we are always trying to improve or be better. 401(k) plan without company matching- this is normal for our stage and employee count but candidates mention this alot. I wanted to flag it. They do give us a retirement savings account and mine is doing well but no match.

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Illumio Response
2w
Hi there and thanks for taking time to share your feedback, and thank you for your contribution to our company and our culture. It sounds like we're doing well in delivering on what you joined us for in terms of your experience, which is great to hear. And thanks for sharing some of the perspectives on the pace of change; I agree that when you're growing and scaling like we are, it can feel fast - as a senior leadership team, we're committed to ensuring we do our best to communicate at the team, org and company level as often and as transparently as we can. Please keep the feedback coming! Thanks, David Chief People Officer
4.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice location to work. A lot of daylight. reasonable food for free. Most people are positive

Cons

Planning is not great. A lot of zigzaging.

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Illumio Response
1w
Hi there and thanks so much for taking time to share feedback about your experience supporting us here at Illumio. I agree that our offices are great places to work, connect and collaborate with colleagues, and I thank you for your feedback on the engineer <> QA dialogue that is always helpful to ensure that everyone is on the same page and pulling in the same direction. Please keep the feedback coming! Thanks, David Chief People Officer
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