Avoid unless you need the money - Customer Service Representative InComm Employee Review

1.0
Apr 28, 2016
Recommend
CEO approval
Business Outlook

Pros

The pay is great for bi-lingual night shift workers but it comes at a cost.

Cons

Demeaning, prison-like atmosphere and the feeling that you are cheating customers out of their money. Their attendance policy is based on a point system designed to rack up points quickly so that they can avoid making workers permanent and keep turn-over high. Employees are constantly under surveillance by cameras and managers. They enforce rules such as only 1 drink container allowed at your desk, no personal belongings, phones and purses must remain in lockers under penalty of termination, no turning around to talk to neighbors, and no standing for prolonged periods of time. They do not allow extra bathroom breaks outside of assigned break times and there is no time off allowed unless approved. The stress level and disrespect that employees face there is out of this world. Even some staffing companies refuse to hire for them because of the way Incomm treats employees. There's something very shady about how this company treats their employees and customers that made me so relieved when I got another offer for employment. I'm telling everyone I know, STAY AWAY!!

Explore other reviews about InComm

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, remote work, great coworkers

Cons

Maybe more room for growth

1.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to do multiple peoples jobs.

Cons

Little vacation time, bad 401k matching, 1-ish% raises yearly, everything is a rush. I’d invent a new phrase for this company: “macro-micro management.” Leadership constantly pushes arbitrary KPIs, and even when you meet or exceed them, performance is still judged subjectively based on management’s feelings rather than actual analytics or results. There’s a persistent culture of surveillance and criticism with very little constructive feedback or direction. It often feels like, “I don’t know what I want, but it’s not this.” Sales lacks clear strategy, marketing feels disconnected and uninspired, and morale across teams is extremely low due to turnover and frequent firings. Overall, the company environment feels unstable, poorly managed from the top down, and difficult to trust as an employee. I would not recommend working here. Full of “yes” people with no strategy.

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